At Hikanotes Therapy Limited, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store and share your personal information in compliance with the General Data Protection Regulation (GDPR) and the UK Information Commissioner’s Office (ICO), which is our lead data protection supervisory authority.
Collect
We collect personal information necessary for providing our services, including but not limited to: Personal details such as name, address, contact details, and date of birth.
Health and educational information relevant to the delivery of Occupational Therapy services.
Information from educational institutions and other relevant professionals (with consent).
Use
We use the personal information we collect to:
Provide Occupational Therapy services to children and students.
Assess and plan interventions to support educational and developmental goals.
Communicate with parents, schools, and other relevant professionals regarding progress and treatment.
Maintain accurate records for legal and clinical purposes.
Store
Your personal data is stored securely on our internal systems. We take appropriate technical and organizational measures to protect your information from unauthorized access, loss, or destruction. Our data is stored electronically on secure, encrypted servers, and paper records are stored in secure locations with limited access.
We retain personal data for as long as it is necessary to fulfil the purposes for which it was collected or to comply with legal obligations, such as safeguarding and healthcare requirements. Once personal data is no longer required, it is securely deleted or destroyed
Share
We will only share your personal information with:
Relevant professionals involved in your care or your child’s care (e.g., schools, health professionals, and other therapists) and only with your explicit consent.
Legal and regulatory authorities, if required by law or for safeguarding purposes.
Our data processors (e.g., IT service providers), who are bound by strict data protection contracts to ensure your data remains secure.
We will never sell or distribute your personal information for marketing purposes.
Your Rights
Under GDPR, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you or your child.
You have the right to ask us to correct any inaccuracies in your personal data.
You can request that we delete your personal data in certain circumstances.
You can ask us to limit how we use your personal data in specific situations.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
You can object to our processing of your data based on legitimate interests or direct marketing purposes.
How to Lodge a Complaint
If you have concerns about how your data is handled, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the supervisory authority for data protection issues in the UK. Visit the ICO’s website: https://ico.org.uk or contact them via phone at: 0303 123 1113.
We may update this Privacy Policy from time to time in line with changes in law or our data practices. Any updates will be posted on our website, and significant changes will be communicated to you directly where required.
Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: